Enjoy Peace of Mind with a 12-Month Warranty

All our products come with a 12-month warranty covering manufacturing defects. If anything goes wrong, simply email us, and we’ll sort it out for you — hassle-free.

Lifetime Replacement Guarantee (For Subscribers)

With an active subscription, you’ll get free replacements if your filter ever breaks or wears out.

Keep in mind: Pausing or cancelling your subscription will void the lifetime guarantee. The guarantee covers normal wear and tear. Misuse or accidental damage may be excluded.

What’s Not Covered

Here are some instances we can’t cover under our warranty or guarantee:

• Damage During Installation
  If the filter is not installed according to the instructions on our How to Install page, we can’t be held responsible for damage caused.

• Shortened Lifespan or Clogging from Poor Water Quality
  While our filters are extensively tested with a range of water qualities, including untreated sources, their performance and lifespan can be impacted by poor water quality.

  • Our filters are designed for use with water treated to Australian drinking water standards.
  • Using them with untreated water, high mineral content, heavy sediment, or other impurities may lead to clogging or require more frequent refill changes.
  • Please note: We do not guarantee a specific lifespan for filter refills.