Buy & Try With 60 Days to Decide
We Have the Best Return & Exchange Policy - Ever!
We want you to love what you buy and really feel the difference our products make. That’s why we encourage you to take your time, use our products, and see how they perform.
If after 60 days you’re not totally convinced of their benefits, we’ve made returning them easy and straightforward.
Our Promise to You
We believe in our products and their quality, and we want you to have the chance to experience them fully without any pressure. This policy is designed to give you peace of mind and a risk-free way to try out our products.
What's the catch? There isn't one! Simply try our products and see if they work. If you're not satisfied, then you're welcome to get a refund. It's that easy.
Not Satisfied After 60 Days? Just Let Us Know
You're welcome to try any of our products for a full 60 days. If they don't meet your expectations for any reason, you are eligible to get either a refund or a store credit to try something else. Here's how the process works:
1. Email Us: Just send us a message at contact@glowlogic.com.au with a photo of the product after you’ve used it for at least 60 days. We count the 60 days from the date you first receive your order. Please note: You must have actually used the filter, meaning it must be installed and have been in use for a minimum of 60 days. Alternatively, we can set up a phone call to go through the questions. If you'd prefer a phone call, please let us know via email.
2. Tell Us Why: We’re always looking to improve, so please let us know what you think. Simply copy and paste these questions into your email:
- What did you like about the product?
- What didn’t you like about the product?
- What didn't the product do that you wanted it to do?
- How can we make our products better?
- What other products would you like to see us to make?
- Will you be using any alternative water filtration products?
3. Refund or Gift Voucher: Once we approve your refund request, we’ll process your refund minus the initial shipping costs.
4. Keep the Product: It’s yours to keep. If you decide to dispose of it, we ask that you recycle all parts using your usual recycling bin. Please note: Once you have requested a refund, we will no longer be able to accept future orders from you. Thank you for your understanding.
Enjoy Peace of Mind with a 12-Month Warranty
Our products come with a 12-month warranty that covers all manufacturing defects.
So, if something goes wrong, all you need to do is email us, and we’ll help you out.
Please Note: We don't cover damage from user error, such as over-tightening the threaded parts of your water filters.
What Our Return & Exchange Policy Doesn't Cover
- Shipping Costs and Import Duties: Customers are responsible for any import duties and/or taxes applicable to their country. All shipping costs are non-refundable.
- Lost or Damaged Items During Transit: If you are returning an item, we ask that you please use a trackable shipping service. We also ask that you consider purchasing shipping insurance, as we can't guarantee that we'll receive your returned item. Unfortunately, things occasionally do get lost. and we can't cover the cost of items lost during transit.